Critsit Management

 

A lot of friends keep reaching out to bounce off their approach, take my advice (for what it is worth) on the issues they face during Critsits. I did some Googling and did not come across any good resources that offer any pointers to critsit related issues. Given this, yours truly set about developing an approach (URL below) that people could lean on during critsits.

I will not repeat the stuff in the slide pack but will try to touch upon other pertinent aspects. Critsit is an emotional cesspool for all involved. It will be worthwhile to understand typical characters that are involved and their position in Critsit. Very often critisit is a result of bad planning/poor design and given the construct of corporate world, the team responsible for design is separate from the execution team that often is the first team to get buffeted by critsit. Let’s look at some of the players involved, their position and likely behavior. When you are involved in a critsit, keep your antennas on, keep looking for these characters and plan your approach to these characters accordingly.

Lion – This role is the sponsor, generally sits high up in the hierarchy. His position is that he has been distracted from the BAU responsibilities (read perks of the position) and forced by this critisit to divert his valuable time and energy in hearing out minions droning about stuff that Lion neither understands nor cares. What Lion is looking for a quick turnaround, to be able to be seen as taking decisive action and in control of the situation. He is least bothered about right/wrong and fair/unfair. He would go with advice of people he trusts (read nincompoops).

Hyenas – This is the role that was involved/responsible for planning/design and in ideal situation must be the first head to roll. But this is not how corporates work. Hyenas are a worried lot and rightly so. They know that it is their mess that has blown up and somebody else is cleaning up. They are worried that someday this cat may get out of the bag. So it is the hyenas who would come across as most proactive, seen as most helpful chaps offering help & guidance (read consulting services) to the person/team cleaning up the mess. Make no mistake folks. Hyenas are least bothered in getting a resolution. Their objective is to keep the execution team involved in resolving the critsit as long as possible while schmoozing up to nincompoops who have ears of Lion. And when the lion loses patience, Hyenas point their fingers in direction of the scapegoat. Nincompoops are only too glad to have found out the source of evil that needs slaying and offer the scapegoat to lion.

Nincompoop –Nincompoop is a person who has accomplished all that he was born for (which incidentally may not be a lot). He hangs on to the Lion and is good with sucking up and snarling down. A Nincompoop would definitely have a good collection of powerpoints that he collated during his corporate journey and is least competent in all the things that he is working on. But enough negatives and let’s look at strengths of nincompoop. He feels strongly about whatever is a priority for lion and is extremely focused on developing dashboards for leadership. Bad news is that nincompoop may not know a lot about the subject matter but then he is not supposed to.

Rest of the jungle – Bystanders who are watching the drama with interest. They know whodunit, they also know how this will play out, they will keep away from the action but their principal interest is to find out who will end up being the scapegoat.

Deer – This generally is the execution team who is doubling up and cleaning the mess and is lucky to get the insightful advice and help from Hyenas, guidance from Nincompoops and on top of it is also preparing the dashboards for Lion. This is also the team that is getting most of the heat for still not being able to affect a turnaround despite the best of efforts from Hyenas and Nincompoops. Each review, Deer will come back with heaps of actions (emerging from sound advices from Hyenas and Nincompoops) and loads of gyan on how their poor execution skills led to failure of previously advised actions. Only advise I would offer to Deer is, one of you is going to be the scapegoat, getting frustrated and giving it back to Hyenas and Nincompoops will be the sure shot way of ending as a scapegoat. So resist the temptation, grin and work harder. And keep repeating the mantra of one team one dream. And remember if you repeat a lie many times, you will start believing it.

Judas – As name suggest, he is one of the Deer who will act as part of one team one dream charade while sucking up to some Hyenas and helping them shortlist the scapegoat. Easiest way to identify Judas is to look for Deer who often brings the messages from Hyenas. Once the scapegoat cleans the mess and is sacrificed, Judas will stand up and perform the ceremony of closing the critsit and enjoy the leftovers from victory spoils.

Scapegoat – Deer who did all the hard work, cleared the shit and got shafted. If you are the one, don’t mop around. It will only sap your positive energy. Don’t think about Hyenas and Nincompoops, there is no dearth of such people. The ones you met were not the first ones and would not be the last ones you would meet. So update your resume and try not to be a Scapegoat or Hyena or Nincompoop when the next critsit comes your way.

Above gyan is to forewarn Deer about how it generally plays out. But deer need not lose heart and consider critsit as a lost cause. Try to beat Hyenas in building bridges with Nincompoops, lean on the attached toolkit to resolve critsit asap and last but not the least, apart from taking action, come across as a person who is reaching out, open to inputs and taking action.

Closing this post with quote from Bhagvad Gita

"tasmad asaktah satatam karyam karma samacara asakto hy acaran karma param apnoti purushah"

Therefore, without being attached to the fruits of activities, one should act as a matter of duty, for by working without attachment one attains the Supreme.

Critsit Management Toolkit

https://docs.google.com/presentation/d/1jvshPnOQ2l3CQVKn5mYfsMfScHQoC6pWJhjT9k7w2YM/edit?usp=sharing